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General FAQ

Which country do you ship to?

We dispatch orders to United States.

What is the processing time?

The processing time can take from 1-3 business days. Orders are not processed during weekends.

Where can I get the tracking number?

Tracking number is sent when the order is dispatched. If you have ordered for a few days and since haven't receive your tracking number, please contact us. Normally your package is already in transit before you get the tracking number.

How do I cancel an order?

Order can only be cancelled within 12 hours of order placement time. You will need to send us an email to request order cancellation.

Can I cancel an order after the order is dispatched?

Unfortunately, we are not able to cancel order after it has been dispatched.